Refund and Returns Policy

Refund Policy for ITechDoctor Huddersfield

Effective Date: [26/06/24]

1. Introduction

At ITechDoctor Huddersfield, we strive to provide high-quality repair services and customer satisfaction. This Refund Policy outlines the circumstances under which refunds will be issued for our services.

2. Eligibility for Refunds

• Service Not Performed: If you cancel your repair service before it has been performed, you are eligible for a full refund.
• Unsuccessful Repair: If we are unable to repair your device, you will not be charged for the attempted repair, and any payment made will be refunded.
• Warranty Repairs: Repairs covered under our 60-day warranty will be redone at no additional cost. If the issue persists and cannot be resolved, a full or partial refund may be issued at our discretion.

3. Non-Refundable Situations

• Completed Repairs: Once a repair has been completed and the device has been returned to you, the service is considered final and non-refundable.
• Diagnostic Fees: Diagnostic fees are non-refundable, even if you decide not to proceed with the repair.
• User-Caused Damage: Refunds will not be issued for issues resulting from misuse, accidents, unauthorized repairs, or modifications made after the service.

4. Process for Requesting a Refund

• Contact Us: If you believe you are eligible for a refund, please contact us within 7 days of receiving your repaired device.
  • Email: contact@itechdoctor.co.uk
  • Phone: 07730 773184
  • In-person: 277 Old Wakefield Road, Moldgreen, Huddersfield (HD5 8AG)
• Provide Details: Be prepared to provide your receipt, the date of service, and a detailed explanation of the issue.

5. Refund Method

Refunds will be issued using the original payment method. Please allow [insert time frame, e.g., 5-10 business days] for the refund to process.

6. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on our website and, where appropriate, notified to you by email.

7. Contact Us

If you have any questions about our Refund Policy, please contact us at:

ITechDoctor Huddersfield
277 Old Wakefield Road, Moldgreen, Huddersfield (HD5 8AG)
Email: contact@itechdoctor.co.uk
Phone: 07730 773184